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Return

If you have already received the goods, private customers can cancel the entire contract within 14 days without giving reasons using this form or informally.

Please note the exclusion of some articles according to the right of cancellation. 

  1. Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
  2. Please do not return the goods to us with unpaid delivery charges.
  3. Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

This formula is not a prerequisite for the effective exercise of the right of cancellation for private consumers. However, it helps us with the practical implementation.

Return

Sie tragen die Kosten der Rücksendung der Waren.

In the case of a refund, you will receive payments back immediately.
Otherwise, we will post payments made as balances in your customer account with us.

To improve our quality and service, it is helpful for us when you can give the reason why you are unhappy.

Please check your details.
By submitting, you confirm your details and start the revocation process.

The fields marked with * are required.