Transport Damage or Loss
If you suspect that your shipment has been lost or the goods have been damaged during transport, you can report this using this form. You will receive a reply from us within a short time after sending this form with the further procedure.
Tip: If the packaging has already been damaged during transport, you can refuse acceptance.
This formula is not a prerequisite for the effective exercise of the right of cancellation for private consumers. However, it helps us with the practical implementation.