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Transport Damage or Loss

If you suspect that your shipment has been lost or the goods have been damaged during transport, you can report this using this form. You will receive a reply from us within a short time after sending this form with the further procedure.

Tip: If the packaging has already been damaged during transport, you can refuse acceptance. 

This formula is not a prerequisite for the effective exercise of the right of cancellation for private consumers. However, it helps us with the practical implementation.

Transport Damage or Loss

We will refund the shipping costs if you return the goods yourself

Bei Rückerstattung und Preisminderung erhalten Sie umgehend geleistete Zahlungen zurück.
Andernfalls verbuchen wir geleistete Zahlungen als Guthaben auf Ihrem Kundenkonto bei uns.

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